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Frequently Asked Questions
Shipping & Delivery
Shipping time varies by location. These are our estimates:
Location: Estimated Shipping Time
United States: 3-5 Business days
Canada: 6-10 Business days
Max delivery time – 20 business days.
*This doesn’t include our 1-3 day processing time.
*All shipping times exclude clearance/customs delays
30 Days Return Policy
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
24/7 Support
- Always Available: We operate 24 hours a day, 7 days a week, 365 days a year. No matter the time or day, our expert support teams are ready to respond to your inquiries and resolve your issues promptly.
- Multiple Communication Channels: Choose the communication method that works best for you. Whether it's a phone call, live chat, email, or social media, we're here to listen and assist through the channel you prefer.
- Rapid Response Times: We take pride in our swift response times. Our Service Level Agreements (SLAs) ensure that you'll receive a timely response, allowing you to get back to what matters most to you or your business.
- Highly Skilled Support Teams: Our dedicated support professionals are well-trained and experienced in a wide range of industries and domains. They are equipped with the knowledge and expertise to address your unique needs.
- Proactive Issue Resolution: We don't just react to problems; we proactively monitor and identify potential issues before they impact your operations, minimizing disruptions and downtime.